One of the biggest questions pertaining to the PPP loans was, ‘If forgiven, will these loans be counted as income?’

You're not the only one confused about what this means...

Within weeks of the government announcing the PPP loans, millions of these loans were processed with hundreds of billions of dollars consequently being distributed across the US.

"The scheme of PPP Loans."

Changes to the lives of accountants were not just limited to having to work from home and reconsider our use of office space.

It was not only the working environment of organizations such as the IRS that experienced severe disruption in the midst of the pandemic.

Why the tax profession needs help.

For those involved in tax preparation, COVID managed to send society into a global shutdown at the most inconvenient time possible (not to say that there is a convenient time for a global shutdown), a month prior to tax day. Therefore, one could be forgiven for imagining that an extended tax filing deadline would have helped to alleviate some of the pressure placed on accountants and tax preparers. However the decision by the federal government to extend the tax filing deadline to July 15 also extended the deadline to pay any taxes owed to that date. Therefore, while many people felt a sense of relief around this extension, as it gave them a little extra time to get their affairs in order, for those of us tasked with preparing said taxes it provided an extended, three month headache. We were faced with another set of questions and an accompanying bombardment of phone calls. The yearly filing date was extended, but what about F-Bars (foreign taxes)? What about quarterly tax estimates that are normally due in June? Will those be extended as well? However, we were faced with an even more pressing question. Because federal tax deadlines were extended, did this mean that state tax deadlines were also to be extended? This was another seemingly unanswerable question as most state tax offices did not know themselves, nor were they in the office to answer our calls. Eighty hour work weeks seemed a pleasant, distant memory as I began undertaking hundred hour weeks to deal with all the added demands that kept piling up. In summary, our profession was hit with a ton of bricks. We continued to be provided with new pieces of tax altering legislation which each individually required hours of work to understand their intent and effect. At the best of times, a new piece of legislation would require roughly twenty-five extra hours of work. Over the course of a few days, we were hit with over a hundred new laws that affected taxes, tax filing and more. All of which needed immediate answers for our affected clients.

Amidst the chaos that was COVID, just like all other offices and sectors across the US, the Internal Revenue Service (IRS) was forced to close their doors and send employees to work from home. At this time, they cited that they would return to an in-person system of work when it was safe to do so. Consequently, the organization had to make significant changes to every aspect of their operations. This was especially awkward and burdensome for us as accountants due to the fact that it fell right in the middle of tax filing season. All of the IRS submission processing centers were forced to close and as such the organization stopped taking paper tax returns. And so, who did those millions throughout the US who did not know where to send their returns call … Their Accountants! The IRS closed down their taxpayer assistance lines leaving citizens unable to call the IRS and ask questions about their taxes. And so, who did these millions with questions call … Their Accountants! During this time period, the IRS accrued in excess of sixteen-million paper tax returns which needed to be filed. Conversely, their in-person workforce dropped from eighty-one thousand to a measly three thousand. This number would go on to drop as low as one thousand employees who were working full weeks in the office. Whilst the remaining eighty thousand employees were still working, this was from home, without the necessary resources, all whilst home-schooling their children (something that most everyone is unqualified to do). The chaos and confusion that ensued had to go somewhere and the next logical place for clients to try and get answers was (you guessed it) from their accountants. During this time, my clients were calling me so fast that I could barely hang-up my phone before it would ring again. This was an image that was mirrored across the accountancy profession.